Find out what to
build first.
Every project starts with discovery. Papercuts is how we find the small problems your people work around.
Watch · 1:48Papercuts in under two minutesIncluded with every Runpoint AI build, or bought on its own.
“Before every status report, I copy hours out of three tools into a spreadsheet.”
Papercut logged
What two weeks of discovery gets you.
- 123
Know what to build first
Every papercut ranked, and one clear first project.
Build on how work really runs
Maps of today's process and a better one.
Skip software you don't need
Some fixes need software. Some just need a phone call.
- What we heard
Bring your team with you
Everyone hears what we found and what's next.
You keep: the papercut catalog, process maps, a coverage statement, ranked fixes, a first build plan, and a team update.
Then we sit down with you, walk through the three strongest opportunities, and recommend which one to build first.
A good plan needs both versions of the story.
Leaders know how the process should run. The people doing it know what really happens.
ExecutiveThe account lead writes a change order, and the client signs it before we start.
ProducerI estimate it, and the account lead sends the change order.
ProducerI estimated it, but the team had already started, because the client needed it before launch. Then the account lead sent the change order. The hours went on the original project code, so we never billed them.
In person first, then an easy way to send every papercut.
- 01
Talk in person
One at a time, on paid time. This is where people tell us the real story.
- 02
Send papercuts as they happen
From the phone app, by email, or from Chrome. Whatever is closest when something gets in the way.
2:41PapercutsWhat slowed you down?
Talk for a minute. We'll write it up and you can fix anything.
I had to work around somethingSomething took too longI have an ideaTap to recordOr type insteadDana at Runpoint reads every note. Message her anytime.
Try it: tap through a real note
Sample content
- 03
Catalog and triage
AI transcribes and sorts every papercut. We check where people disagree and rank what to fix.
Everything people tell us ends up in one place your leaders can see.
Try it: click through what your leaders see Papercuts/Sample digital agencySample dataScope change to billing, today
27 accounts21 verified4 workaroundsUpdated todayStep 2 · ProducerWorkaround: Producers estimate from their own past-project spreadsheet. The rate card in the system is out of date.Reported by 4 people · Not in any system
Where this came from- Producers, voice note
- Producers, conversation
- Delivery leads, conversation
Pick where you want to start.
The team that listens is the team that builds. The findings are yours either way.
